Refund policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Submit a return request

Click the profile icon in the store's navigation, or CLICK HERE, to start requesting a return.

Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request Return.

Or you can also request a return by email.

  1. Contact us at support@sweetlakay.ca within 7 days of receiving your order.

  2. In your email, please include:

    • Your order number

    • A brief description of the issue

    • Clear photos showing the problem (including the item and packaging if applicable)

  3. Our team will review your request and respond within 2–3 business days.

  4. If your claim is approved, we will:

    • Send a replacement at no additional cost, or

    • Issue a refund if a replacement is not possible.

Please do not return items without contacting us first. Unauthorized returns may not be processed.


If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund of the product cost. Shipping fees are non-refundable.


Please make sure you get in touch with us before sending anything back to our facility. We can only accept returns if you've got the green light from us first.

Once your item is back in our hands, we'll check it to make sure it's in the same condition as when you first received it. If everything checks out, we'll start the refund process. Please keep in mind that the time it takes for the refund to show up in your account can vary, depending on the policies of your financial institution, potentially taking several days before the funds are re-deposited into your account.


You can always contact us for any return questions at support@sweetlakay.ca.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Returned

Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. Customers residing in Brazil and regretting a purchase must contact our Customer Service at support@sweetlakay.ca and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible. 

Exceptions / non-returnable items
 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.